World Top Up offers a service ("the Service") that allows businesses and individuals to access and resell a range of prepaid products from a POS Terminal ("WorldTopUp Device"). This User Agreement ("Agreement") is a legal agreement between you and UK Telecom Distribution Ltd ("WorldTopUp") that governs your use of the Service through WorldTopUp POS Device. Please read it carefully. Access to your WorldTopUp Device and your use of the Service is subject to your acceptance of all the terms & conditions contained hereinafter.
We may amend this Agreement from time to time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised agreement contains substantial changes, we will notify you by email.
We may close, suspend, or restrict your access to your WorldTopUp Service at any time if you violate this Agreement. If requested, you shall return your WorldTopUp Device to a member of our Staff.
1. WorldTopUp Service and Your Device
WorldTopUp aggregates immaterial prepaid products and services from third parties and makes them available to businesses and individuals via their POS Devices.
WorldTopUp's main Service is to facilitate the sale of prepaid mobile airtime top-ups. Using your WorldTopUp Device, you can release instant top-up vouchers for prepaid mobile phones in your country or add credit to prepaid mobile phones abroad on behalf of your customers without having to hold physical inventory or stock.
2. Airtime
Airtime refers to the value credited to a mobile subscriber's prepaid account. The recipient of this airtime may use it according to their respective operator's Terms and Conditions. In most cases, airtime credits may only be used for domestic and international calls, to send text messages, or to purchase mobile content.
Airtime credit has a limited validity period, which can vary from operator to operator and on the product that is sold.
The net amount received by a recipient of an airtime top-up may deviate from the product's face value because of the applicability of taxes in the country it is received in.
3. Other Types of Products
From time to time, WorldTopUp may remove or add particular products and services to the list of products and services available. New products and services will be clearly communicated on our website and added into your list.
4. Eligibility for Use
Both individuals and businesses may complete a retailer agreement form and pay an account set up fee of £100, along with a security deposit of £100 for a POS Device. In either case, you must provide us with accurate information about yourself and/or your business. You can only sign-up to use the Service on behalf of a legally recognised business if you are authorised to act on behalf of the business and have the authority to bind the business to this Agreement.
5. Unauthorized or Illegal Use
We may decide to suspend your account with us or restrict your ability to use our Service if we believe that your WorldTopUp Device has been used for any illegal or criminal purposes. If we reasonably suspect this may be the case, you authorise us to share information about you and any transactions conducted through your Device with law enforcement authorities if they request it.
6. Adding Credit to Your Account
Your WorldTopUp Device functions on a prepaid basis. This means that you must have enough credit available in your account in order to provide the Top Up Service to your customers. It's your responsibility to check your statements and remaining balance to ensure that your WorldTopUp account has enough credit to cover the costs of the products or services you sell.
To add credit to your account, follow directions provided. You agree to bear all costs, including bank charges, resulting from payment transfers. The amount credited to your account will be net of all costs incurred by WorldTopUp.
Credit added to your Account can only be used to purchase products and services available. You agree that deposits made to your account are final and cannot be returned to you.
Once your payment to us has been received, it can take up to five (5) working days to credit your account.
7. Cost of Products and Services
WorldTopUp will charge you a wholesale price for each product you sell to your customers. Your balance will be debited the wholesale price for a given product every time you sell this product through WorldTopUp Services.
We reserve the right to change the price we charge you for the products we offer. We will notify you by email at least 24 hours in advance of any change.
8. Service & Maintenance Fee
Usage of WorldTopUp services is subject to a monthly Service & Maintenance Fee of £20. This fee will take effect after the first full calendar month following registration of your Account and POS Device. This fee will be waived as long as your Account is active. An Account is deemed active when at least one (1) successful transaction is conducted within the calendar month.
9. Retail Prices
By default, all products and services available carry a Retail Price we consider fair and in line with the market. The Retail Price is the amount that your customer must pay you for the service offered to them through World Top Up services.
You agree to charge your customers the default Retail Price. You agree not to hold us responsible for complaints you may receive from your customers due to excessive Retail Prices you may charge.
10. Reports
You may access a full list of transactions conducted through your Device by selecting the function "Reports" in the menu. A record of your transactions will be available for a period of at least 5 years.
11. Failures and Outages
You acknowledge that WorldTopUp Service is dependent on a large network of service providers that are not under WorldTopUp's control. From time to time, transactions to these providers may fail.
You acknowledge that WorldTopUp will not be liable for any outages of the Service due to a service interruption caused by any providers.
12. Customer Service and Disputes
You are responsible for providing customer service support for your customers. Each transaction conducted using your WorldTopUp services contains a unique identifier (ID), which allows you to track the status of a given transaction in Reports.
In case of disputes, or when Reports in your Device provide insufficient information about a given transaction, contact us through our Customer Service contacts and include all details of the disputed transaction and any information reasonably necessary to investigate the claim, including your WorldTopUp ID, transaction ID, and the date of the disputed transaction.
Unless otherwise required by law, an action by you relating to a dispute must commence within five (5) days after the cause of the action accrues.
WorldTopUp's records will serve as final and conclusive evidence of the status of transaction.
13. Force Majeure
We will not be liable for delays in performing our obligations, or failure to perform any such obligations under this Agreement, if the delay or failure results from circumstances beyond our control, including but not limited to, an Act of God, governmental act, fire, explosion, war, armed conflict of civil commotion.
14. Taxes
You are solely responsible for any tax liability you may incur as a result of your use of the WorldTopUp Service.
15. Security
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to overcome these measures and use your information improperly. You acknowledge that you provide your personal information to us at your own risk.
16. Confidentiality
We hereby undertake to keep confidential all information you share with us and to use this information solely for the purpose of performing our obligations per the terms of this Agreement.
17. Your Customer's Privacy
By using the Service, you may receive personal information - including mobile phone numbers - about your customers or others. You agree to keep such information confidential and only in connection with the Service. You may not use this information for marketing purposes or disclose any such information to a third party unless you receive the express consent of your customer.
18. Intellectual Property
You agree not to use WorldTopUp's - or WorldTopUp service and product suppliers' - logo, trademark, or any derivative thereof, in any fraudulent or misleading manner. You also agree not to infringe upon the intellectual property of others through your use of WorldTopUp Device.
19. Dormant Account
If there is no activity on your account for a period of 1 month and your available balance is not sufficient to cover the monthly Service & Maintenance Fee, we will suspend your account and notify you by email to your registered address and give you the option of re-activating your account by paying a reconnection fee of £40. If you do not respond within thirty (30) days, we will automatically close your WorldTopUp account. Any remaining credit on your account will be forfeited and a penalty of £40 will be deducted from your Security Deposit Return.
20. The Equipment
20.1 World Top Up agrees to permit the Retailer and its employees to use the Equipment at the Specified Premises subject to the terms of the Agreement.
20.2 World Top Up warrants that the Equipment is in serviceable condition as at the date of installation, but makes no other warranties or representations as to its condition or fitness for any purpose.
20.3 The Retailer undertakes and agrees: (a) to take all reasonable and proper care of the Equipment and keep it in the same condition as at the receiving date (reasonable fair wear and tear excepted) and to indemnify World Top Up against loss of or damage to the Equipment howsoever caused; (b) to ensure that any instructions or manuals supplied by World Top Up for use of the Equipment will be observed by the Retailer and any person who will be responsible for the use of the same; (c) to comply with all applicable laws in relation to the Equipment and the use thereof; (d) only to operate the Equipment and to permit the Equipment to be operated in a skillful and proper manner and by persons who are competent to operate such equipment; (e) to use the Equipment exclusively in connection with the provision of Top-Ups, prepaid, and other services that are and may become a subject under this Agreement; (f) except as otherwise agreed by World Top Up from time to time, to ensure that the Equipment shall not be removed from the Specified Premises; (g) to ensure that World Top Up, appointed agents and/or its insurers have at all times a right of access to the Equipment for inspection and removal; (h) to ensure that during this agreement and not until the full termination notice period has passed, the Retailer must obtain written permission from UK Telecom Distribution Ltd to implement identical or competitive services to those which are a subject of this agreement, irrespective of whether these services were already installed at the retailer prior to the start date of the UK Telecom Distribution Ltd rental; (i) not to make or cause or permit to be made any alteration, modification or addition to the Equipment without World Top Up’s prior written consent, so that any such alteration, modification or addition of whatsoever kind shall belong to and become the property of World Top Up and part of the Equipment; (j) not to sell or offer for sale, assign, mortgage, pledge, sublet or lend out the Equipment or in any way part with the Equipment or any interest therein but to keep the Equipment in its own possession legal and physical or under its control and to prevent the creation of any charge or lien thereon; (k) to ensure that no part of the Equipment shall be seized or taken in execution or disdained upon, and to notify UK Telecom Distribution Ltd in the event that a third party attempts to make such a claim on the equipment; (l) if requested by World Top Up to affix or cause to be affixed to the Equipment or any separate part or parts thereof requested by World Top Up notices or other markings indicating in terms approved by World Top Up that the Equipment is the property of World Top Up and is on free rental to the Retailer. The Retailer shall ensure that such notices and markings remain so affixed and are at no time removed, obliterated, defaced or covered up; (m) that the Equipment shall remain the property of World Top Up and that the Retailer shall have no right or interest therein otherwise than as an operator of equipment and shall at no time do or permit to be done any act or thing which might prejudice or jeopardise the rights of World Top Up in and to the Equipment.
20.4 The Retailer shall be responsible for all electricity, line rental and telephone charges incurred in connection with the operation of the Equipment.
20.5 For the avoidance of doubt, the Retailer shall be liable for any loss, theft or destruction of, or damage to the Equipment while in the Retailer’s possession or under the Retailer’s control, in addition should UK Telecom Distribution Ltd, its agents, financing entity, or insurer call for such equipment to be returned to UK Telecom Distribution Ltd the retailer at the retailers cost shall be obliged to ensure the equipment is returned in good and proper working order to World Top Up registered office, or some other address as may be provided.
21. Equipment Return
When the equipment is returned in good and proper working order, in accordance with clause 20.5, WorldTopUp agrees to return a Security Deposit of £100 for a POS Device to the Retailer, minus the service and maintenance fees eventually accumulated at the date of return.
21. Closure or Suspension of Your Account by WorldTopUp
We may close, suspend, or restrict your access to WorldTopUp services at any time and without any prior warning if you violate any of the terms of this Agreement or if we are required to do so to ensure compliance with regulatory or law enforcement authorities.
22. Closing an account
You may close your WorldTopUp account at any time after your contract expiration date by contacting WorldTopUp Customer Care Team. Early termination is subject to a cancellation fee of £200.
23. Refund of remaining balance upon closure
We will partially return your remaining balance if you decide to close your account due to highly degraded service on our network, defined as a complete outage of our Service lasting more than three (3) consecutive days.
To request a refund, send a formal refund request by e-mail to:
info@worldtopup.co.uk
All refund requests must include your name, WorldTopUp ID, and bank account information, as well as justification for refund.
An administrative fee, the highest of £100 on your remaining balance amount, will be charged to your account. Your remaining balance will be sent to the bank account you provide us at the time you requested your refund.
24. Effect of Closure
We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Service, or any closure of your account or suspension of the Service. Suspension or closure of your services does not relieve you of any obligations to pay any fees or costs accrued prior to the closure and any other amounts owed by you to WorldTopUp as provided in this Agreement.
25. Limitation of Liability
Except as otherwise expressly stated in this Agreement, in no event shall either party be liable to the other party or any other third party for exemplary, incidental, indirect, special, punitive or consequential damages of any kind, including without limitation loss of profit, loss of use, savings or revenue, arising out of this Agreement.
The exclusions and limitations described above shall not apply where mandatory laws do not allow such exclusions or require higher limits. In such circumstances the minimum limits prescribed by law shall apply.
26. Legal Expenses
Each party shall be liable for their own legal expenses.
27. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Scotland.
We may amend this Agreement from time to time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised agreement contains substantial changes, we will notify you by email.
We may close, suspend, or restrict your access to your WorldTopUp Service at any time if you violate this Agreement. If requested, you shall return your WorldTopUp Device to a member of our Staff.
1. WorldTopUp Service and Your Device
WorldTopUp aggregates immaterial prepaid products and services from third parties and makes them available to businesses and individuals via their POS Devices.
WorldTopUp's main Service is to facilitate the sale of prepaid mobile airtime top-ups. Using your WorldTopUp Device, you can release instant top-up vouchers for prepaid mobile phones in your country or add credit to prepaid mobile phones abroad on behalf of your customers without having to hold physical inventory or stock.
2. Airtime
Airtime refers to the value credited to a mobile subscriber's prepaid account. The recipient of this airtime may use it according to their respective operator's Terms and Conditions. In most cases, airtime credits may only be used for domestic and international calls, to send text messages, or to purchase mobile content.
Airtime credit has a limited validity period, which can vary from operator to operator and on the product that is sold.
The net amount received by a recipient of an airtime top-up may deviate from the product's face value because of the applicability of taxes in the country it is received in.
3. Other Types of Products
From time to time, WorldTopUp may remove or add particular products and services to the list of products and services available. New products and services will be clearly communicated on our website and added into your list.
4. Eligibility for Use
Both individuals and businesses may complete a retailer agreement form and pay an account set up fee of £100, along with a security deposit of £100 for a POS Device. In either case, you must provide us with accurate information about yourself and/or your business. You can only sign-up to use the Service on behalf of a legally recognised business if you are authorised to act on behalf of the business and have the authority to bind the business to this Agreement.
5. Unauthorized or Illegal Use
We may decide to suspend your account with us or restrict your ability to use our Service if we believe that your WorldTopUp Device has been used for any illegal or criminal purposes. If we reasonably suspect this may be the case, you authorise us to share information about you and any transactions conducted through your Device with law enforcement authorities if they request it.
6. Adding Credit to Your Account
Your WorldTopUp Device functions on a prepaid basis. This means that you must have enough credit available in your account in order to provide the Top Up Service to your customers. It's your responsibility to check your statements and remaining balance to ensure that your WorldTopUp account has enough credit to cover the costs of the products or services you sell.
To add credit to your account, follow directions provided. You agree to bear all costs, including bank charges, resulting from payment transfers. The amount credited to your account will be net of all costs incurred by WorldTopUp.
Credit added to your Account can only be used to purchase products and services available. You agree that deposits made to your account are final and cannot be returned to you.
Once your payment to us has been received, it can take up to five (5) working days to credit your account.
7. Cost of Products and Services
WorldTopUp will charge you a wholesale price for each product you sell to your customers. Your balance will be debited the wholesale price for a given product every time you sell this product through WorldTopUp Services.
We reserve the right to change the price we charge you for the products we offer. We will notify you by email at least 24 hours in advance of any change.
8. Service & Maintenance Fee
Usage of WorldTopUp services is subject to a monthly Service & Maintenance Fee of £20. This fee will take effect after the first full calendar month following registration of your Account and POS Device. This fee will be waived as long as your Account is active. An Account is deemed active when at least one (1) successful transaction is conducted within the calendar month.
9. Retail Prices
By default, all products and services available carry a Retail Price we consider fair and in line with the market. The Retail Price is the amount that your customer must pay you for the service offered to them through World Top Up services.
You agree to charge your customers the default Retail Price. You agree not to hold us responsible for complaints you may receive from your customers due to excessive Retail Prices you may charge.
10. Reports
You may access a full list of transactions conducted through your Device by selecting the function "Reports" in the menu. A record of your transactions will be available for a period of at least 5 years.
11. Failures and Outages
You acknowledge that WorldTopUp Service is dependent on a large network of service providers that are not under WorldTopUp's control. From time to time, transactions to these providers may fail.
You acknowledge that WorldTopUp will not be liable for any outages of the Service due to a service interruption caused by any providers.
12. Customer Service and Disputes
You are responsible for providing customer service support for your customers. Each transaction conducted using your WorldTopUp services contains a unique identifier (ID), which allows you to track the status of a given transaction in Reports.
In case of disputes, or when Reports in your Device provide insufficient information about a given transaction, contact us through our Customer Service contacts and include all details of the disputed transaction and any information reasonably necessary to investigate the claim, including your WorldTopUp ID, transaction ID, and the date of the disputed transaction.
Unless otherwise required by law, an action by you relating to a dispute must commence within five (5) days after the cause of the action accrues.
WorldTopUp's records will serve as final and conclusive evidence of the status of transaction.
13. Force Majeure
We will not be liable for delays in performing our obligations, or failure to perform any such obligations under this Agreement, if the delay or failure results from circumstances beyond our control, including but not limited to, an Act of God, governmental act, fire, explosion, war, armed conflict of civil commotion.
14. Taxes
You are solely responsible for any tax liability you may incur as a result of your use of the WorldTopUp Service.
15. Security
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to overcome these measures and use your information improperly. You acknowledge that you provide your personal information to us at your own risk.
16. Confidentiality
We hereby undertake to keep confidential all information you share with us and to use this information solely for the purpose of performing our obligations per the terms of this Agreement.
17. Your Customer's Privacy
By using the Service, you may receive personal information - including mobile phone numbers - about your customers or others. You agree to keep such information confidential and only in connection with the Service. You may not use this information for marketing purposes or disclose any such information to a third party unless you receive the express consent of your customer.
18. Intellectual Property
You agree not to use WorldTopUp's - or WorldTopUp service and product suppliers' - logo, trademark, or any derivative thereof, in any fraudulent or misleading manner. You also agree not to infringe upon the intellectual property of others through your use of WorldTopUp Device.
19. Dormant Account
If there is no activity on your account for a period of 1 month and your available balance is not sufficient to cover the monthly Service & Maintenance Fee, we will suspend your account and notify you by email to your registered address and give you the option of re-activating your account by paying a reconnection fee of £40. If you do not respond within thirty (30) days, we will automatically close your WorldTopUp account. Any remaining credit on your account will be forfeited and a penalty of £40 will be deducted from your Security Deposit Return.
20. The Equipment
20.1 World Top Up agrees to permit the Retailer and its employees to use the Equipment at the Specified Premises subject to the terms of the Agreement.
20.2 World Top Up warrants that the Equipment is in serviceable condition as at the date of installation, but makes no other warranties or representations as to its condition or fitness for any purpose.
20.3 The Retailer undertakes and agrees: (a) to take all reasonable and proper care of the Equipment and keep it in the same condition as at the receiving date (reasonable fair wear and tear excepted) and to indemnify World Top Up against loss of or damage to the Equipment howsoever caused; (b) to ensure that any instructions or manuals supplied by World Top Up for use of the Equipment will be observed by the Retailer and any person who will be responsible for the use of the same; (c) to comply with all applicable laws in relation to the Equipment and the use thereof; (d) only to operate the Equipment and to permit the Equipment to be operated in a skillful and proper manner and by persons who are competent to operate such equipment; (e) to use the Equipment exclusively in connection with the provision of Top-Ups, prepaid, and other services that are and may become a subject under this Agreement; (f) except as otherwise agreed by World Top Up from time to time, to ensure that the Equipment shall not be removed from the Specified Premises; (g) to ensure that World Top Up, appointed agents and/or its insurers have at all times a right of access to the Equipment for inspection and removal; (h) to ensure that during this agreement and not until the full termination notice period has passed, the Retailer must obtain written permission from UK Telecom Distribution Ltd to implement identical or competitive services to those which are a subject of this agreement, irrespective of whether these services were already installed at the retailer prior to the start date of the UK Telecom Distribution Ltd rental; (i) not to make or cause or permit to be made any alteration, modification or addition to the Equipment without World Top Up’s prior written consent, so that any such alteration, modification or addition of whatsoever kind shall belong to and become the property of World Top Up and part of the Equipment; (j) not to sell or offer for sale, assign, mortgage, pledge, sublet or lend out the Equipment or in any way part with the Equipment or any interest therein but to keep the Equipment in its own possession legal and physical or under its control and to prevent the creation of any charge or lien thereon; (k) to ensure that no part of the Equipment shall be seized or taken in execution or disdained upon, and to notify UK Telecom Distribution Ltd in the event that a third party attempts to make such a claim on the equipment; (l) if requested by World Top Up to affix or cause to be affixed to the Equipment or any separate part or parts thereof requested by World Top Up notices or other markings indicating in terms approved by World Top Up that the Equipment is the property of World Top Up and is on free rental to the Retailer. The Retailer shall ensure that such notices and markings remain so affixed and are at no time removed, obliterated, defaced or covered up; (m) that the Equipment shall remain the property of World Top Up and that the Retailer shall have no right or interest therein otherwise than as an operator of equipment and shall at no time do or permit to be done any act or thing which might prejudice or jeopardise the rights of World Top Up in and to the Equipment.
20.4 The Retailer shall be responsible for all electricity, line rental and telephone charges incurred in connection with the operation of the Equipment.
20.5 For the avoidance of doubt, the Retailer shall be liable for any loss, theft or destruction of, or damage to the Equipment while in the Retailer’s possession or under the Retailer’s control, in addition should UK Telecom Distribution Ltd, its agents, financing entity, or insurer call for such equipment to be returned to UK Telecom Distribution Ltd the retailer at the retailers cost shall be obliged to ensure the equipment is returned in good and proper working order to World Top Up registered office, or some other address as may be provided.
21. Equipment Return
When the equipment is returned in good and proper working order, in accordance with clause 20.5, WorldTopUp agrees to return a Security Deposit of £100 for a POS Device to the Retailer, minus the service and maintenance fees eventually accumulated at the date of return.
21. Closure or Suspension of Your Account by WorldTopUp
We may close, suspend, or restrict your access to WorldTopUp services at any time and without any prior warning if you violate any of the terms of this Agreement or if we are required to do so to ensure compliance with regulatory or law enforcement authorities.
22. Closing an account
You may close your WorldTopUp account at any time after your contract expiration date by contacting WorldTopUp Customer Care Team. Early termination is subject to a cancellation fee of £200.
23. Refund of remaining balance upon closure
We will partially return your remaining balance if you decide to close your account due to highly degraded service on our network, defined as a complete outage of our Service lasting more than three (3) consecutive days.
To request a refund, send a formal refund request by e-mail to:
info@worldtopup.co.uk
All refund requests must include your name, WorldTopUp ID, and bank account information, as well as justification for refund.
An administrative fee, the highest of £100 on your remaining balance amount, will be charged to your account. Your remaining balance will be sent to the bank account you provide us at the time you requested your refund.
24. Effect of Closure
We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Service, or any closure of your account or suspension of the Service. Suspension or closure of your services does not relieve you of any obligations to pay any fees or costs accrued prior to the closure and any other amounts owed by you to WorldTopUp as provided in this Agreement.
25. Limitation of Liability
Except as otherwise expressly stated in this Agreement, in no event shall either party be liable to the other party or any other third party for exemplary, incidental, indirect, special, punitive or consequential damages of any kind, including without limitation loss of profit, loss of use, savings or revenue, arising out of this Agreement.
The exclusions and limitations described above shall not apply where mandatory laws do not allow such exclusions or require higher limits. In such circumstances the minimum limits prescribed by law shall apply.
26. Legal Expenses
Each party shall be liable for their own legal expenses.
27. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Scotland.